Track your order

Your tracking email

When your order ships we send a confirmation email with a tracking number and a link. That email is the fastest route - check your spam folder if you can't find it.

If tracking hasn't updated

Tracking often sits still for a while after a parcel is collected, particularly on international routes. A few days without movement is normal and usually doesn't mean anything has gone wrong.

The gap between "shipped" and the first scan is where most of the worry happens, and it's almost always nothing.

If your order has several items

Items may ship separately and arrive on different days, each with its own tracking number. Getting one parcel doesn't mean the rest is missing.

Still nothing?

If your order hasn't arrived and tracking hasn't moved for a week, get in touch through the contact page with your order number. We'll chase the carrier - you don't need to.

If a parcel is confirmed lost, we replace it or refund it. You won't be asked to prove anything beyond telling us it didn't arrive.

Your account

If you created an account at checkout you can see your orders and their status by logging in.