Shipping policy

Where we ship

Pet Outlet currently ships to addresses within the United States. We're working on expanding to Canada soon — check back for updates.

Order processing

Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays are processed the next business day. You'll receive a confirmation email with tracking once your order ships.

Shipping times

Estimated delivery is 7–15 business days from the date of shipment, depending on your location and the item. Some products ship directly from our partner warehouses, which can affect delivery windows. Larger items such as playpens and pet furniture may take slightly longer.

Shipping costs

Shipping costs are calculated at checkout based on your order. Any available free-shipping promotions are applied automatically.

Tracking your order

Once your order ships, we'll email you a tracking number. Please allow 2–3 business days for tracking to begin updating after you receive it.

Delays

Occasionally delivery may be delayed due to high demand, customs, or carrier issues outside our control. We appreciate your patience and are always happy to help track down your order.

Incorrect or undeliverable addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us as undeliverable, we'll contact you to arrange reshipment.

Questions

For any shipping questions, email us at contact@petoutlet.com.