Refund policy

Returns

We want you and your pet to love every order from Pet Outlet. If something isn't right, we're here to help. You have 30 days from the date your order is delivered to request a return.

To be eligible, your item must be unused, in the same condition you received it, and in its original packaging. For hygiene and safety reasons, certain items can't be returned, including used grooming tools, opened treats or consumables, and personalized products.

How to start a return

Email us at contact@petoutlet.com with your order number and the reason for your return, and we'll reply with step-by-step instructions. Please don't send anything back before contacting us — returns sent without prior approval may not be processed.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take additional time to appear on your statement.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Damaged or incorrect items

If your order arrives damaged or you received the wrong product, contact us at contact@petoutlet.com within 7 days of delivery with a photo, and we'll make it right with a replacement or full refund at no cost to you.

Exchanges

The fastest way to get a different item or size is to return the original once approved and place a new order.

Questions

For any questions about returns or refunds, reach our team at contact@petoutlet.com.